FAQ: Chainmonsters
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Is the Steam key available for Linux as well?

Unfortunately we can only support PC and Mac. The Linux platform takes an exorbitant amount of work to support which we can’t handle and sales from previous games have not been strong enough.

Last updated: October 20, 2020 11:20

Will console backers be able to participate in the Alpha?

The Alpha is only going to be available on PC/Mac and iOS/Android. Console backers will be able to test the game on those platforms too.

Last updated: October 20, 2020 11:20

What is the current state of the game?

As of Kickstarter launch, the game is about 80% feature- and 20% content complete. We dedicated a long time to get our game where it needs to be from a technical point of view, from our scalable realtime-multiplayer, PvP and PvE battles, Story elements and cross-platform support to the game’s ever evolving open world. The majority of the Kickstarter funding will therefore be used to push out new content including but not limited to areas, Chainmons and polishing of both game mechanics and online-game experience.

Last updated: October 20, 2020 11:20

Will Chainmonsters feature an offline mode?

We do not have an offline mode planned. With the majority of the game mechanics and game content being handled and verified by our servers, it won’t be possible to create an offline version.

Last updated: October 20, 2020 11:20

Is Chainmonsters supporting cross-platform play?

Yes! Right from the start we have designed the game to be compatible on all available platforms so it does not matter where you play. Your progress and friends are carrying over no matter which platform you play on!

Last updated: October 20, 2020 11:20

Is Nintendo going to block the game?

No, Chainmonsters has no affiliation with Nintendo and does not infringe anyone’s copyright. We are using our own IP (Intellectual Property) and built the game completely from scratch. Game Mechanics or Genres can not be copyrighted. Plus there are a ton of creature-collection games out there (both fan-made and commercial)

Last updated: October 20, 2020 11:20

Is every tier inclusive?

Yes! Purchasing a higher tier includes all previous rewards! (Designer does not include Overseer!)

Last updated: October 20, 2020 11:20

Why does Voyager only get 2 Alpha keys while Founders get 3?

Because its a typo and kickstarter won’t let us change. They both get 3 keys

Last updated: October 20, 2020 11:21

Can I use an alternative Payment method (e.g. Coinbase eCommerce) to pay for my shipping and add-ons?

Yes, you can ask for this by sending an email to support@bsidegames.com once you have filled in all details in Backerkit

Last updated: February 02, 2021 16:10

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account here.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

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You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Try account recovery here.

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

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While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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